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Our subsidiary, Puncak Niaga (M) Sdn Bhd ("PNSB") which holds five water treatment concessions with the Selangor State Government, is the nation’s second largest water supply concessionaire, operating, managing and maintaining 29 water treatment plants with a combined capacity of 1,930 million litres per day. PNSB undertook the finance, design, construction, operation, management and maintenance of the Sg Selangor Phase 2 Water Treatment Plant with a design capacity of 950 million litres per day at a cost of RM1.28 billion which was completed on 1 January 2001, one year ahead of schedule. Subsequently, PNSB completed the Wangsa Maju Water Treatment Plant with a design capacity of 45 million litres per day at a cost of RM122.0 million in a record time of six months in July 1998, during the water crisis. These early completion of projects clearly exemplifies the PNHB Group's excellent capabilities in managing and undertaking large-scale water supply projects in Malaysia.
Under a separate concession agreement with the Federal Government and the Selangor State Government, our other subsidiary, Syarikat Bekalan Air Selangor Sdn Bhd ("SYABAS"), supplies treated water to a population of 7.5 million including industrial and commercial users, with a total registration of 1.741 million consumer accounts. SYABAS also undertakes the maintenance of 25,582 km of water pipes, 1,387 service reservoirs, elevated water tanks and suction tanks and 498 pumping stations within the State of Selangor and the Federal Territories of Kuala Lumpur and Putrajaya.
In mid 2008, PNHB Group entered the China market via its 80% owned subsidiary, Sino Water Pte Ltd ("SWPL"), a company incorporated in Singapore which focuses primarily on potential markets in China. PNHB had on 15 December 2010 further increased its stake in SWPL to 98.65%. SWPL has established various subsidiaries in the People’s Republic of China to undertake potable water and wastewater projects in several provinces in China.
To facilitate PNHB Group's overseas expansion plans in the Asian countries in mid 2010, PNHB formed a wholly owned Singapore subsidiary, Puncak Niaga Overseas Capital Pte Ltd, which will spearhead our entry into Vietnam, Cambodia, Laos and other Asian countries.
In March 2011, PNHB set up a Representative Office in Ho Chi Minh City, Saigon, Vietnam to explore potential business opportunities in Vietnam.
On 10 March 2011, PNHB formed a 99.99% owned Indian subsidiary company, Puncak Niaga Infrastructures & Projects Private Limited ("PNIP Pte Ltd") which will focus primarily on potential markets in India.
On 23 May 2011, PNHB's wholly owned subsidiary, Puncak Oil & Gas Sdn Bhd entered into Agreements to acquire 40% equity interest in two (2) oil and gas entities, namely Global Offshore Malaysia Sdn Bhd ("GOM") and KGL Ltd ("KGL") with proven track records in undertaking oil and gas works for Petronas which enable Puncak Group to make further forays and strengthen its presence as a significant company in the oil and gas industry.
On 28 September 2011, Puncak Oil & Gas Sdn Bhd completed the acquisitions of the remaining 60% equity interest in GOM and KGL thereby resulting in both GOM and KGL Ltd becoming wholly owned subsidiaries of Puncak Oil & Gas Sdn Bhd.
Our customer contact centre, PUSPEL, which is manned by a team of highly trained call agents operates 24 hours daily and provides customers with a convenient and effective way to contact SYABAS on water supply matters. In May 2007, PUSPEL received the 2007 Malaysia Water Award for Excellence in Customer Service Management from the Malaysian Water Association.
On 8 October 2010, PUSPEL was awarded the special award, "The Best Emerging Contact Centre" category for Government Link Company by Contact Center Association of Malaysia at the 11th CRM & Contact Centre Awards 2010, in recognition of PUSPEL's excellent customer service to all water users in Selangor and the Federal Territories of Kuala Lumpur and Putrajaya.
Out of the manpower strength of more than 4,000 employees in PNHB Group, more than half comprise Management, professionals, technical and supervisory executives with core competencies in engineering, accountancy, legal, management, administration and business; which are instrumental in supporting the Group's business and operations.
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