Quality

Policies

Quality

It is the policy of Puncak Niaga to provide quality services to fulfill its contractual obligations to the Selangor State Government.

Puncak Niaga shall strive consistently to meet the quality standards pre-determined in the PCCA and CCOA. Puncak Niaga is fully committed to perform all its obligations under the PCCA and CCOA with full responsibility, due diligence and efficiency.

To Be The Leading And Dynamic Integrated Water Services Company, we shall adopt a quality management system based on internationally recognised standards, which will ensure a planned, systematic and proactive approach to quality in all aspects of our work.

Puncak Niaga quality management will be characterised by :-

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•	Proactiveness at all levels

•	The consistent application of 'Right First Time Every Time' principle;

•	Empowerment of personnel to solve problems expeditiously;and

•	A culture of continuous improvement and teamwork.

All employees shall share the responsibility to understand and diligently implement the Quality Policy.